XXL Smoker Charcoal Barbecue
Arrived very quickly. Instructions where simple and easy to follow. Looks great and can't wait for the sun to come so we can try it.
I've given four as I feel 3 is unfair and 3.5 isn't an option.
The grill is pretty well built and has a mostly nice design.
Some improvements could be made though.
A deeper ash collection tray so that any unburnt charcoal doesn't get jammed when removing the tray.
A heavier duty gauge steel for the hot coal tray - it's warped after 3 uses.
A way to either remove or rotate the hot coal tray so it can be easily emptied of remains into the ash collection tray and also cleaned more easily
I bought this about 3 months ago from ManoMano. Like many I was impressed with the amount of BBQ for the money. Or what seemed that way.
The BBQ is made of cheap, Chinese steel. The paint easily chips when building. But I decided to proceed.
3 months of use later (About 8 BBQ’s due to a British Weather) it’s warped completely. The frame is twisted, the legs are bent and the lid doesn’t close properly, requiring constant adjustment. The internal coal rack is completely warped as it’s not really heat resistant.
I politely asked for a refund & so far have found it very difficult for Cosmo to accept that this just isn’t really built well.
If the metal was just a couple of mm thicker there wouldn’t be so much of an issue. But even smoking is completely impossible as the steel is so thin it doesn’t retain any heat.
Don’t waste your money.
We're truly sorry to hear about the issue you encountered with your BBQ. This is certainly not the experience we expect our valued customers to have with our products.
Please know that what you've experienced is not a typical representation of our products. All our items go through rigorous quality checks to ensure durability and longevity. We understand your disappointment and want to reassure you that, with the correct maintenance and usage procedures, our barbecues are designed to work flawlessly for years to come.
If you have any further concerns or questions about the maintenance, care or usage of your grill, please don't hesitate to reach out to our customer support team at [firstname.lastname@example.org]. We're here to assist you and ensure you get the most out of your purchase. Please be sure to include your order number as it sounds you have purchased the item from one of our verified resellers.
Once again, we apologise for any inconvenience you've faced, and we appreciate your feedback as it helps us improve our products and services.
The bar-b is perfect 10/10 👍
Very easy to assemble and the overall quality was absolutely spot on.
Would recommend 100%
The bbq is such great quality we just need the weather now to light it up! Perfect size for large parties. Bought as a house warming gift and the recipients were beyond happy with it. Highly recommend!