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COSMOGRILL WARRANTY

At CosmoGrill, we take pride in delivering high-quality BBQs designed to last. Every unit is built with carefully tested materials to ensure durability and performance. Our dedicated CosmoGrill customer support team is available to assist you with any queries, guidance, or troubleshooting needs.

If you require assistance, please reach out via email at support@cosmogrill.co.uk or WhatsApp at (+44 (0) 7889 625 603). Our team aims to respond within 24 hours.

Manufacturer Warranty Coverage

 

All barbecue orders placed directly on our website come with an automatic 2-year manufacturer warranty.

 

Barbecue orders from authorised third-party sellers come with a standard 12-month manufacturer warranty, but you can extend it to 2 years by registering via the sign-up form above.

 

To make a warranty claim, please provide:

✔ Your full order details
✔ Delivery address
✔ Clear photos of the affected part(s) or barbecue

Claims should be submitted via email to support@cosmogrill.co.uk. Please avoid sending multiple emails as this may cause delays.

What is Not Covered?

 

The following issues are not covered under warranty:

  • Normal wear and tear*
  • Misuse (including fat fires)
  • Incorrect assembly
  • Rust caused by improper cleaning or storage (We highly recommend using a 600D Oxford Fabric Cover to extend the barbecue’s lifespan)
  • Paint peeling due to improper use or failure to follow the cooking guidelines in the manual
  • Use of the barbecue for trade, professional, or hire purposes
  • Use of an incorrect or faulty gas regulator (Always follow the instructions in the user manual)
  • Damage caused by foreign objects, liquid spills, accidents, or extreme weather conditions

*Normal wear and tear include natural cosmetic deterioration such as surface rust, minor dents, or scratches that do not impact functionality.

Additionally, discolouration or slight deformation of components exposed to flames (such as cooking griddles and flame tamers) does not affect performance and is not covered under warranty.

Additional Warranty Terms

 

✔ The warranty is non-transferable and applies only to the original buyer who purchased the product as new, either from our website or from an authorised seller.
✔ Any replacement parts issued within the warranty period will not extend the original warranty duration.
✔ Replacement parts or compensation may be offered at our discretion if the issue is deemed user-inflicted.
✔ This warranty does not limit your statutory rights in any way.

Authorised Retailers

 

We sell our products across multiple online platforms. Our official seller names are:

  • Amazon: Evre24
  • eBay: evre-uk
  • ManoMano: Evre
  • B&Q: EVRE
  • Wayfair: COSMOGRILL

Warranty Registration for Third-Party Purchases

 

If you purchased your CosmoGrill barbecue from one of our authorised retailers, you can extend your warranty to 2 years by filling out the form [here], provided registration is completed within 28 days of the purchase date.

After submitting your email, you will receive an automated email either confirming successful registration or requesting further details. Once validated, your warranty extension will be activated.

For any issues regarding activation, please contact support@cosmogrill.co.uk.

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