I first bought a Weber BBQ, which lasted a reasonable amount of time before rusting and looking tatty. Since that purchase the price for the same BBQ had gone up an awful lot, so I decided to purchase a replacement from Argos. This was a 6 burner, up from 4, so was pretty decent on paper. In fact, it performed pretty well cooking-wise. What let it down, however, was the fact that only the lid and base / frame was stainless steel. The fire box was, in fact, steel. Guess what? It rusted. While it had rusted all over the fire box, the main issue was that it had rusted badly at the back, specifically on the tiny brackets where the burner covers sat. This meant that one of the burner covers had dropped on to the burner below, making a section of the BBQ unusable.
So, off I went browsing Amazon to find a suitable replacement. I saw the Cosmo Grill BBQs, so had a look on their website, directly. At the time I decided was going to go for the Platinum 4+2, but then egged myself on to get the Platinum 6+2 BBQ. I had to double check about spare parts, though, after being stung with two BBQs where one had outrageously priced parts and the other were simply not available. Sarah at Cosmo Grill was very helpful and responded very quickly, even with it being the weekend, too. She made me feel more comfortable in the product by saying it was all made from stainless steel - I knew it said it on the website, but wasn't sure whether that was just a bit of marketing.
I made a bit of a mess up ordering, as I didn't realise there was a combo offer of the BBQ and cover. Shivani at Cosmo Grill helped sort the order out and was very helpful. I also ordered the rotisserie attachment, too (why not!?).
The delivery was quick and came in no less than 5 packages, with two of them being huge boxes! I thought that either the BBQ was massive, or the packaging was over the top (spoiler, it was both!). Opening up the packaging I tracked down the instructions and went to work. There was relatively little polystyrene packaging, with cardboard being used instead - which I thought was a nice touch. I can't remember where I read it now, but I'm sure I read that it should take 1hr with two people. I was on my own, took it slowly, and it took me 1hr 20mins to build. I would say that the only sketchy bit was putting the firebox on to the stand, as I couldn’t see what I was doing due to the sheer size of it. Speaking of which; it's massive (in a good way). I remember when I finished putting it together, thinking how much it resembled the US-branded BBQs for £2k. I would say that the only real irritation for me when putting it together was that some of the images in the instructions were unclear - like the position of the battery holder for the igniter. When I installed it, roughly in line with the images, the bottom of the fire box (essentially a shelf) wouldn't slide in as the igniter was in the way.
Sarah was absolutely right, though, the BBQ is all stainless steel, with only the obvious components (controls, battery enclosure for LEDs and igniter unit, etc.) being made of plastic. I can't impress upon you how important to me a stainless steel BBQ is. As long as it's looked after well, it will last for a good number of years. I treat the outside with a very light coating of baby oil, which removes any fingerprints and marks. The inside gets a good cleaning with a brush (plastic, not metal, in my case) and a small amount of soap and water (which I wipe dry after it's cleaned).
I've had a dry run with the rotisserie - i.e. I've set it up and switched it on, that's it :). It worked fine, and I suspect whatever cook with it will be great. I've cooked with the BBQ twice, and it's got oodles of power. Heat is retained very well with the lid down. I love the dedicated back burner for the rotisserie and the side burner for pans, etc. I know it's sad, but I like the LED controls, plus the rain cover - I've bought a few from Amazon that while being cheap still offer a life-time guarantee. the problem I found with them is that you just don't want to get them replaced with yet another that will end up going grey and having holes appear. The Cosmo Grill very has a high GSM (by my reckoning when holding both old and this) and so I'm hoping will last a lot longer. It certainly makes water bead up when raining, rather than absorb like others have. I also like the fact that my gas canister fits inside! I'm assuming it's a 15KG canister as it weighs a fair bit and there still is 5cm or so above the top. This means I can leave it inside the BBQ, and not at the side, like all my previous BBQs - a nice touch.
You'll notice I've waffled a bit here, but I felt it was important to give more of a review than the other reviewers, as it might help others with their purchase decision - I thought there wasn't enough information from the reviewers, and so it was more me taking a punt with the purchase than getting s...
excellent service,delivered next day,the packaging was exceptional
now looking forward to using it when the weather cheers up
thank you
Ordered the grill on Saturday, arrived on Sunday. Amazing.
I’ve yet to put it together, but really looking forward to it.
Briliant so far! Looks amazing, and it looks like it is gonna last if you maintain it!
Should do better with the packaging as it took me a while to find the parts as they were mixed in the 3 boxes that came with it!
Probably putting numbers on the boxes and being similar to IKEA by following the marks on the boxes will help with the time you spend in building it !
But overall, 5 out of 5 !
Will definitely recommend
Thirdpurchase from cosmo,
Got myself a black 4+2 for Xmas, then I've been back to purchase a pizza stone and a rotisserie for it. Perfect transaction, great updated into about tracking etc. Arrived safe and sound.
The product arrived on time packed to perfection. There were no missing parts and assembly went well except for one piece I couldn’t work where to fit! I contacted their Customer Service team, who took several attempts to provide meaningful advice due to their not reading my question which was VERY detailed as to the part concerned. It was a shambles for a while then a delightful intelligent young lady rang, apologised and gave me the correct advice and in minutes all was well.!
The BBQ seems to function well but its stainless metalwork is very thin so it will need handling very carefully- time will tell. If it lasts and performs then it’s real value for money
Ordered a replacement cover for our Barbie and the ordering process was simple and straightforward. We were happy that you still had the item we wanted. Highly recommend
Ordered a couple of things. Replacement cover and pizza stone. Came very quickly and can’t wait to use.
Really large and sturdy. Perfect for large family BBQs.
I have to say that the customer service I received was in my honest opinion outstanding. I value greatly the lost art of communication & response from today's online world & my experience in ordering an item from CosmoGrill was just great. From my initial enquiry to my order, the contact was personal & helpful & delivery was super quick. Thank you
Ordered my new grill from cosmo.
Arrived couple days later.
Was a slight issue with a part but I contacted cosmo and the customer service cannot be faulted.
Made it very obvious that me being satisfied was the priority.
Replacement part sent out straight away.
Highly recommend to anyone looking for a new grill.
Pleasantly surprised that our shipment to Spain ran without a hitch. Everything arrived on time and postage and import tax were reasonable. A great company to do business with
Great quality, great service, fast delivery would defo buy again.
I needed a charcoal tray unit replacement and I was amazed that cosmogril sells parts on their website. I'm pleased with my purchase.
Had my BBQ for around a year now and have to say its the best I have owned. So ordered a Pizza stone and an additional cover whilst the offers were on. Current cover is fine and wearing well, so merely a precaution
Have not used one before so roll on the summer so we can use this Rotisserie. First class service from cosmogrill. Thank you.
I'm really pleased with my BBQ. The set up was straightforward and took approx 2hrs for two of us. It seems very sturdy, the parts are manufactured to a decent standard, and it looks great.
I haven't used it yet, but can't wait for the summer to try it out. The adjustable height on the charcoal tray will be really handy.
It will be perfect for large family bbqs.
Unable to comment at the moment as it’s a Christmas present but will be quite willing to give an assessment after the 25th
